To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
How long does it take to get a library card?
Our librarian will be able to supply you with a new library card the same day you apply.
What hours is City Hall open?
City Hall is open from 8am - 5pm daily.
Obtaining a burn permit
South Carolina State Law requires that you notify the Forestry Commission prior to burning outdoors. In most cases, the law applies to burning leaves, limbs and branches that you clean up from your yard.
The toll-free number below allows you a quick, easy way to make your yard debris burning notification. Just dial the number, listen to the message, and leave your name, address and phone number.
The law requires that you clear a firebreak around the burning site and have the right equipment available to keep the fire under control. You must also stay with the fire until it is completely safe.
In addition to state laws regulating outdoor burning, there may be other local ordinances. Be sure to check on this before burning.
Horry County 1-800-986-5404
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What bill payment options are available?
We are happy to offer the following payment options:
In person at City Hall - 4101 Walnut St.
Drop Box located at City Hall - 4101 Walnut St. - Payments placed in the drop box after 8 am are processed the next business day.
Pay with a credit or debit card online at www.cityoflorissc.com
Pay over the phone with a credit or debit card by calling 843-438-4226
Automatic bank draft