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At City of Loris, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
For all water and sewer emergencies after hours please call (843) 503-9600. Please note that this number changes with the employee that is on call.
Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What bill payment options are available?
We are happy to offer the following payment options:
In person at City Hall - 4101 Walnut St.
Drop Box located at City Hall - 4101 Walnut St. - Payments placed in the drop box after 8 am are processed the next business day.
Pay with a credit or debit card online at www.cityoflorissc.com
Pay over the phone with a credit or debit card by calling 843-438-4226
Automatic bank draft